VirtualPBX Hosted Virtual PBX Review

VirtualPBX Hosted Virtual PBX Review


Quick Review

VirtualPBX is an awesome company with fantastic toll-free plans. Recent changes make them an A+ company.

All Plans

Compare all plans to see which one is the right plan for you!

About Me

FredHi, I'm Fred Grant and you can find more about me and why I've created this site on the Home Page

1 Leg Charges Y
Dedicated Toll Free Y
Voicemail unlimited
Voicemail Storage Y
Email Delivery Y
Dedicated Fax  
Integrated Fax  
Auto Attendant Y
Access by Phone Y
Follow Me Y
Ring To Y
Schedule Enabled Y
Call Announce Y
Call Forward Y
Call Hold Y
Call Screening Y
Call Transfer Y
ACD Queuing Y
Hold Music Y
Custom Hold Y
Personal Hold Message Y
Random Hold Music Y
Non-Blockable Caller ID Y
Phone Type Announce Y
Web interface Y
Cardless Calling Card Y
Call Reports Y
Return Calls Y
Call Block Y
Pager Alert Y
Fax On Demand  
Voice On Demand Y
IM Console  
SMS Notification Y
Dial by name Y
Dial by extension Y
Supervisor Control Y
Hunt Groups Y
Conference Calling Y
Group Voice Messaging Y
Local Numbers Y
Free Trial Y
Vanity Y
 Vanity Price  $25
 Transfer existing # Fee  $25
 True 800  $20
 Setup Fee  $0

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VirtualPBX Review

Update 10/18/2010

Virtual PBX now has call recording for all of their plans at no additional cost. This is a great freature for those that need to record conversation and at no additional cost it is a very affordable solution!

Also - Check out Virtual PBX's new iVPBX solution listed below.

Update 8/17/2010

Virtual PBX has updated their plans. All plans now include unlimited mailboxes/extensions and most of the plans include more minutes for the same price!

Also, VirtualPBX now includes free conference minutes with all of their plans which match there regular included talking minutes. This means that their basic plan includes 300 talk minutes per month AND 300 conference minutes per month - great deal!!

Believed to be the first of the hosted PBX companies, VirtualPBX knows how to to do Virtual PBX right - they even have the trademark on the phrase "Virtual PBX".

VirtualPBX has recently (I'm updating this on 12/4/2008) changed their pricing structure and have made their plans even MORE competitive. They have also removed all of the setup fees!

In a word, they are RELIABLE. So reliable that companies contract with them for a seamless backup option for when their on-site PBX system fails. It begs the question why you wouldn't go with them in the first place and forego the expense of a true PBX system.

For those companies who need ACD Queuing, you will not find a better company than VirtualPBX. Full featured and flexible to meet the needs of any sized company. VirtualPBX offers the highest quality product, extensive features and solid support. If you're looking for peace of mind, it is worth the additional expense to go with the best.

VirtualPBX Plan Pricing
Level Included Minutes


Add'l Min

VPBX-5 300 $9.99 6.5¢ Unlimited
VPBX-10 600 $24.99 5.8¢ Unlimited
VPBX-20 1,000 $44.99 4.7¢ Unlimited
VPBX-50 2,500 $94.99 4.4¢ Unlimited
iVPBX Unlimited $49.99 $0 5

VirtualPBX Positives

VirtualPBX Negatives

Things to be aware of with VirtualPBX

VirtualPBX Special Features


Virtual PBX does not have a VoIP service; however, it does allow you to integrate your EXISTING VoIP solution (if you have one). Examples would be if you have Gizmo5, Ekiga, Truphone or Callcentric. Currently these are the only plans they work with.

Virtual PBX allows you unlimited INCOMING minutes to your LOCAL number for free, but only using one of these SIP (Session Initiation Protocol) plans. You can also send calls to a regular phone; however, there will be a per minute fee for those calls. If you want calls to route through a toll-free number there will be a 2.9¢ per minute charge.

VirtualPBX Contract Length

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ACD Queuing

UPDATED 8/6/2008 I recently had a conversation with the COO of VirtualPBX and had the opportunity to learn some new information about the company and the industry as a whole. What I've learned has drastically changed my understanding of VirtualPBX and the services that they offer.

I am moving VirtualPBX into my #1 recommendation for the Best Call Center Plans and the main reason is their ACD Queuing technology is intelligent!

ACD Queuing is the air traffic controlling for your incoming calls. If you've called any major company you know the process:

  • The call comes in and you press a number to speak to someone
  • You are placed on hold to wait for a representative
  • After a period of time (hopefully only a minute or two) you are connected to a representative.

Depending on the toll-free company you use to process your calls, the queuing experience for your staff AND your clients can vary greatly.

ACD Queuing - Typical

Queuing for most virtual toll-free companies is a glorified hunt group:

  • A call comes in and the caller goes to the queue
  • The software starts calling the list of agents in a predetermined fashion until it finds someone to take the call.
  • If no one is available to take the call, the person waits on line until the call can be answered.

While this method does get the job done, it can take a loooong time to connect to a representative ultimately upsetting your valuable customer.

Intelligent ACD Queuing

VirtualPBX takes a different approach:

  • VirtualPBX monitors all agents and knows who is in a call, or away from their phone
  • A call comes in and the caller goes into the queue
  • The system automatically routes the call to the next available agent based on the criteria you have predetermined.

The key here is that VirtualPBX system is "aware" of what's going on through its phone system.  No, they're not listening in, but it can tell if an agent is currently in a call or not.

VirtualPBX also gives YOU the power to determine how the incoming calls should be distributed.  When setting up your queue system you can route calls based on:

  • A random pattern - just send the call randomly to an available agent
  • Least received calls - send the call to the agent who has received the least amount of calls
  • Weighted Scale - send calls to agents based on a scaling system
  • Expertise Scale- send calls to the next available agent who is most proficient in the area being called about.


If you need a call center plan and you need it done right - make sure it's intelligent! Clicky Web Analytics