Call Announce

Call Announce

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Call Announce

The call announce feature will notify you of an incoming call that is being routed through your virtual pbx system. Typically you are notified about the call when you answer your telephone. A typical call announce script goes something like this -

"You have received a phone call. To anwer it press 1, to send the caller to voicemail press 2. To forward the caller to a different number press 3. To hear details about this call press 4."

In addition to this typical call announce feature, RingCentral also provides users with a call controler utility that runs on computer which will notify you of incoming calls to your extension and give you the opportunity to route it as you choose without picking up the phone. You can even answer the call through your computer with their softphone.

Not to be confused with...

Call Announce if frequently confused with call screening. Call Screening is very similar to call announce and is often linked together. Call screening asks the caller to say their name after "the beep" and when the call is forwarded to you the pbx system will play that short recording back to you before you make the decision to answer the call.

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