TollFreeMax Hosted Virtual PBX Review

TollFree Max Hosted Virtual PBX Review

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Quick Review

TollFreeMax is a mediocre option, but given recent information from a TollFreeMax user I recommend you opt for either RingCentral or GotVMail.

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About Me

FredHi, I'm Fred Grant and you can find more about me and why I've created this site on the Home Page

TollFreeMax Features
1 Leg Charges Y
Dedicated Toll Free Y
Voicemail Y
Voicemail Storage 100MB
Email Delivery Y
Dedicated Fax  
Integrated Fax Y
Auto Attendant Y
Access by Phone Y
Follow Me Y
Ring To Y
Schedule Enabled Y
Call Announce Y
Call Forward Y
Call Hold Y
Call Screening Y
Call Transfer Y
ACD Queuing  
Hold Music Y
Custom Hold Y
Personal Hold Message Y
Random Hold Music  
Non-Blockable Caller ID Y
Phone Type Announce  
Web interface Y
Cardless Calling Card Y
Call Reports Y
Return Calls  
Call Block  
Pager Alert  
Fax On Demand Y
Voice On Demand  
IM Console  
SMS Notification  
Dial by name  
Dial by extension Y
Supervisor Control  
Hunt Groups  
Conference Calling Y
Group Voice Messaging Y
Questionnaires  
Local Numbers  
Free Trial  
Vanity Y
 Vanity Price  $25
 Transfer existing # Fee  $0
 True 800  $15
 Setup Fee  $0
TollFreeMAX virtual pbx

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Notice: 4/27/2009

TollFreeMAX is now part of onebox! This is great news for TollFreeMAX customers as onebox is a great company. You can see my full review of onebox here.

I will leave my previous review of TollFreeMAX intact for anyone interested in it.

NOTICE: 6/14/2007

A recent user of TollFreeMAX emailed us today to let us know that cancelling their plan with TollFreeMAX was very difficult and that there WAS a fee required to cancel! Here is what he had to say:

“The agreement you initially agree to does not contain cancellation fee, but when you cancel they refer you to another link to an agreement that does contain the cancellation fee. The agreement also states they only need an email to cancel, but in fact they require a complicated cancellation process using fax. If you don't follow their cancellation process, they will spam you each day, indefinitely.”

Ken

I researched the issue and confirmed that TollFreeMax requires you to complete a form and fax it to the company to cancel the account. On that sheet is a statement that there is a $25 fee for cancelling if you've had the account for less than 12 months. You can find a copy of that form here.

I'm not impressed by this practice and would encourage you to look at a different company unless you have found a compelling reason to stick with TollFreeMax. I highly recommend that you take a look at either RingCentral or GotVMail.

TollFreeMax Review

TollFreeMax plans are solid, offering useful features and included minutes at reasonable prices. TollFreeMax seemed to offer fewer features in comparison to their competitors so we called their sales department and found out that they did offer more of the standard features than they list on their website: Call Transfers, Schedule Enabled, group voice messaging, Number Transfer, True 800 are all part of their features.

TollFreeMax Plan Pricing
Level Included Minutes

Price/
Month

Add'l Min

Mailboxes
Personal 100 $9.99 5.9¢ 5
Small Business 500 $24.99 15
Medium 1000 $49.99 4.3¢ 30
Large Business 2500 99.99 3.9¢ 100

TollFreeMax Positives

TollFreeMax Negatives

Things to be aware of with TollFreeMax

TollFreeMax Special Features

TollFreeMax Contract Length

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