Phone People Hosted Virtual PBX Review

Phone People Hosted Virtual PBX Review

News

Quick Review

Phone People plans are confusing, sign-up is more difficult than it should be, features are limited and they double bill your minutes. Go with RingCentral, GotVMail or VirtualPBX

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About Me

FredHi, I'm Fred Grant and you can find more about me and why I've created this site on the Home Page

Features
1 Leg Charges  
Dedicated Toll Free Y
Voicemail Y
Voicemail Storage 300/box
Email Delivery Y
Dedicated Fax  
Integrated Fax  
Auto Attendant Y
Access by Phone Y
Follow Me Y
Ring To Y
Schedule Enabled Y
Call Announce Y
Call Forward Y
Call Hold Y
Call Screening Y
Call Transfer  
ACD Queuing  
Hold Music Y
Custom Hold Y
Personal Hold Message Y
Random Hold Music  
Non-Blockable Caller ID Y
Phone Type Announce Y
Web interface Y
Cardless Calling Card Y
Call Reports Y
Return Calls Y
Call Block  
Pager Alert Y
Fax On Demand  
Voice On Demand Y
IM Console  
SMS Notification  
Dial by name  
Dial by extension Y
Supervisor Control  
Hunt Groups  
Conference Calling  
Group Voice Messaging  
Questionnaires  
Local Numbers  
Free Trial Y
Vanity Y
 Vanity Price  $35
 Transfer existing # Fee  $5
 True 800  $29
 Setup Fee  $0
Phone People Toll Free Services

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Phone People Review

Update

Great news! Phone People has been acquired by onebox!

I've left my previous review of Phone People for historical purposes, but Phone People is no more. All users have been moved to onebox which is a MUCH better plan!

Historical Review of Phone People

(I'm leaving this information up for anyone that might be interested in the old Phone People information, but please see onebox as all Phone People clients have been moved onebox.)

Phone People used to be TollFreeLive.com. Under this new name not much has changed other than their branding.

Phone People plans are still VERY confusing and they still have not figured out how to make the sign-up process easy for customers. They have monthly pricing plans AND service plans to cotnend with rather than giving everyone all of the features regardless of the plan you choose.

To make things worse they are still double billing for your minutes (2 legged billing) and claiming that they are cheaper than most of their competitors!!!!

Phone People Sign-up Process

To simplify, here are the steps you need to follow to pick a plan with Phone People:

  1. Pick a number
  2. Pick a monthly Plan
  3. Pick the feature plan you want
  4. Check out

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Phone People Plan Pricing
Level Included Minutes

Price/
Month

Add'l Min

Mailboxes
Economy 100 $9.99 5.9¢ 5
Light 500 $19.99 4.9¢ 10
Standard 1000 $29.99 3.9¢ 25
Pro 2500 $99.99 2.9¢ 100

Phone People Positives

Phone People Negatives

Things to be aware of with Phone People

Phone People Contract Length

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