Phone.com Hosted Virtual PBX Review

Phone.com Hosted Virtual PBX Review

News

Quick Review

Since Phone.com is relatively new they have some kinks to work out, but overall my experience was positive. Great rates!!

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About Me

FredHi, I'm Fred Grant and you can find more about me and why I've created this site on the Home Page

Features
1 Leg Charges Y
Dedicated Toll Free Y
Voicemail Y
Voicemail Storage unlimited
Email Delivery Y
Dedicated Fax  
Integrated Fax Y
Auto Attendant Y
Access by Phone Y
Follow Me  
Ring To Y
Schedule Enabled Y
Call Announce  
Call Forward Y
Call Hold Y
Call Screening Y
Call Transfer Y
ACD Queuing Y
Hold Music Y
Custom Hold Y
Personal Hold Message Y
Random Hold Music Y
Non-Blockable Caller ID  
Phone Type Announce  
Web interface Y
Cardless Calling Card Y
Call Reports Y
Return Calls Y
Call Block  
Pager Alert  
Fax On Demand  
Voice On Demand  
IM Console  
SMS Notification Y
Dial by name Y
Dial by extension Y
Supervisor Control  
Hunt Groups Y
Conference Calling Y
Group Voice Messaging  
Questionnaires  
Local Numbers Y
Free Trial Y
Vanity Y
 Vanity Price  $25
 Transfer existing # Fee  $25
 True 800  $12/$0
 Setup Fee  $0

Phone.com Logo
1-800-998-7087

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Coupons

15% Off Basic Plan for 6 Months.

Here is a coupon code I found for Phone.com. It's good through the end of May 2010. Let me know if it works for you even though we have passed the deadline! Click the link to take advantage of the offer:

10% Off When You Sign-up w/Phone.com

Phone.com Update 10/29/2009

Phone.com has been VERY impressive! Feedback from users continues to be positive and Phone.com is committed to providing value in all of their plans.

I've added Phone.com to my list of recommended plans for home and small offices and feel they have proven themselves worthy of the number 2 spot!

Phone.com Update 7/24/2009

Phone.com has added some important features lately! They now offer Auto Attendant and Call Screening!!

Phone.com Review

 

The review for Phone.com has been a long time coming and I've received more requests for this review than any of the other virtual pbx companies.

I've called Phone.com on multiple occasions to see how their response rate would be and I've never waited more than 30 seconds to talk to someone - good job!! Additionally, the service and sales representatives have been able to answer all of my questions without having to consult with someone else first!!

Phone.com has some great features and take a look at their pricing!

Phone.com Plan Pricing
Level Included Minutes

Price/
Month

Add'l Min

Mailboxes
Shared 300 300 $14.99 4.9¢ Unlimited
Unlimited Unlimited $24.99/user Unlimited

Phone.com Setting up the Account

Creating the Phone.com account was easy and they provide a free month of service so you can test the system out to see if you like it.

Setting up the account seemed easy, they provide you with a wizard to get you started. The wizard is straight forward and very simply. Great for technophobes!!

Beyond the basics, setup can be confusing especially if you haven't worked with virtual pbx systems before. There were several changes that I made that either would work correctly or that I just couldn't figure out on my own. Proper configuration can be attained; however, you will have to work for it.

Phone.com Pros:

Phone.com Cons:

Phone.com Special Features

Call Handling Rules

For Phone.com call handling adds a few more features than is typical with most companies. While you can still set after-hours rules you can also route calls from select individuals to any number you choose regardless of the time of day the call comes in. This is a great way for friends, family and co-workers to reach you even after the office has "closed".

Call Queue

While Phone.com offers a call queuing feature it is not intelligent like those provided at RingCentral and VirtualPBX. Callers entering a queue will be sent through a series of numbers until someone answers the call. While this system would be good for a small office where there isn't a heavy call volume, I do not recommend it for large call centers. To find out more about call queues you can visit this page.

Global Numbers

Have clients in other countries and don't want them to pay long distance calls? Phone.com allows you to create local phone numbers in foreign countries so that callers can dial those numbers directly and be connected to you. It's a local call for them and flat monthly rate for you!

Text to Greeting

Phone.com allows you to customize your greeting by using text! While this may not be the most beneficial feature, I'm sure some people will enjoy it a lot. You can add a type written greeting to you account that will then be converted to speech by a voice synthesizer. Phone.com also allows you to add pre-canned noises to the greeting like clapping, a dog barking, laughing, etc.

When I tested out this feature I had selected the voice I wanted; however, it didn't work. I selected Princess as the voice type, but when I saved it the voice came across as a middle aged man - different than the sample I was provided. When I called support about this issue I was told that there was a bug in the system that was being worked on and that it would be resolved within a few days. For the record, today is 4/3/2009.

Text Voicemail

Want your voicemail converted to text? Phone.com can help. For 25 cents per message, Phone.com can convert your messages to text and email them to you to read! This is a great option for people in meetings who can't take the time to listen to a message but can take a quick peek! At 25 cents a message, this is the cheapest I've seen this feature.

Professional Phone Greetings

Phone.com does offer professional recordings for your greetings if you need it and prices for that service start at $60 and then increase based on your needs. It appears that they have outsourced this portion of the business to audiproductionstore.com and repackaged it to integrate with the Phone.com service.

Phone.com Contract Length

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