onebox Hosted Virtual PBX Review

onebox Hosted Virtual PBX Review

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Quick Review

onebox is a great company with some excellent features. If you're interested in them you can be confident in selecting them as your toll-free company!

All Plans

Compare all plans to see which one is the right plan for you!

About Me

FredHi, I'm Fred Grant and you can find more about me and why I've created this site on the Home Page

onebox Features
1 Leg Charges Y
Dedicated Toll Free Y
Voicemail Y
Voicemail Storage 4hrs
Email Delivery Y
Dedicated Fax $
Integrated Fax Y
Auto Attendant Y
Access by Phone Y
Follow Me Y
Ring To Y
Schedule Enabled Y
Call Announce Y
Call Forward Y
Call Hold Y
Call Screening Y
Call Transfer Y
ACD Queuing Y
Hold Music Y
Custom Hold Y
Personal Hold Message Y
Random Hold Music  
Non-Blockable Caller ID Y
Phone Type Announce  
Web interface Y
Cardless Calling Card Y
Call Reports Y
Return Calls Y
Call Block Y
Pager Alert Y
Fax On Demand  
Voice On Demand  
IM Console  
SMS Notification Y
Dial by name Y
Dial by extension Y
Supervisor Control  
Hunt Groups Y
Conference Calling Y
Group Voice Messaging Y
Questionnaires  
Local Numbers  
Free Trial  
Vanity Y
 Vanity Price  $30
 Transfer existing # Fee  $0
 True 800  $0
 Setup Fee  $0
onebox

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onebox Review

February 2013

Wow! It has been a long time since I reviewed onebox so here is the updated review...

onebox is one of those companies that knows what it's product is and what their customers want. onebox doesn't change the name of their product to try and make themselves look new and improved; they don't have to! What has changed is they have expanded a few of their plans AND reduced the prices on some plans too.

onebox Receptionist

onebox Receptionist plans have expanded to add a 4000 and 12000 minute plan. Also, onebox receptionst plans now have lower additional minute fee, cutting prices by more than half!

onebox LIVE Receptionist

The onebox LIVE Receptionist plans have come down in price for both their monthly fee AND there additional minute fee! If you need a LIVE receptionist onebox is a Great option to consider and I highly recommend them.

October 2010

Using a virtual PBX plan is a great option for mobile professionals and businesses. Onebox makes your mobile life easier by providing users with Apps for iPhone, BlackBerry and Android.

With the onebox apps you can place calls directly from the app. The advantage of this is that the call comes directly from your toll-free number as opposed to you cell-phone number!

Additionally, you can make a phone VOIP phone call over wifi. This is a great way to avoid using your available cell-phone minutes. I've also used the voip feature when I've been out of the country.

All faxes you send and receive can be viewed directly on the onebox app. This feature alone is worth the entire price of the onebox plans!

Finally, as you would expect, you can listen to all of your voicemails right from the app AND since onebox provides text transcription of all of your messages you can also read the messages on your phone. This is a feature I've found extremely useful in meetings.

April 2009 - onebox Update

onebox has acquired TollFreeMAX! This is a great move for previous TollFreeMAX customers as it will provide them with virtual pbx coverage from a far better company.

March 2008 - onebox Update

onebox has made some big changes since the last time I reviewed them and they continue to have a great product. As you will see below, they have a new plan which provides a Live Receptionist and enhanced their features.

onebox Plans

  • Onebox Receptionist - virtual phone system for small businesses
    • Ideal for businesses with 2 to 20 people
  • Onebox Live Receptionist - have your calls answered by a live and professional attendant.
    • A real person directs all of your calls, takes messages, schedules appointments, and much more
    • More expensive but may be the personal touch you are looking for!
  • Onebox Executive - full featured virtual assistant for individuals o Great for individuals and highly mobile professionals.
  • Unified Messaging - voicemail and fax for individuals

Onebox is a fantastic plan! They have all the features of a great virtual pbx system with a good price and they've even thrown in a little twist - they only bill for your actual talk-time.

That's right, they do not charge you minutes for calls while callers are on hold, leaving a message, while you're checking your voicemail, etc. - only when you are actually talking to a live person!!

onebox Plan Pricing
Level Included Minutes

Price/
Month

Add'l Min

Mailboxes
Executive 100 $16.95 10¢ 1
Executive 400 $19.95 10¢ 1
Executive 2000 $29.95 10¢ 1
Receptionist 2000 $49.95 4.9¢ 4
Receptionist 3000 $79.95 3.9¢ 10
Receptionist 4000 $99.95 3.9¢ 15
Receptionist 12000 $199.95 2.9¢ 30
Live Receptionist 100 + 2000 $169.95 3.9¢  
Live Receptionist 250 + 2000 $399.95 3.9¢  

onebox Positives

onebox Negatives

Things to be aware of with onebox

onebox Special Features

onebox Contract Length

Live Receptionist Plan

I believe that the option of providing a live receptionist with the virtual pbx plans will become increasingly prevalent with the virtual PBX plans.  While it costs a little more it provides the best of both worlds - a professional call management system at an affordable price!

There are two packages with the onebox live receptionist service.  The only difference between the two packages is the amount of time you have available for receptionist service (and of course cost).

It is up to you how you would like to use the time of your receptionist, but some of the more popular uses are:

  • Answering calls
  • Directing calls
  • Taking messages
  • Order Taking
  • Surveys
  • Appointment Scheduling

Package #1 costs $169.95 per month and includes 100 minutes of receptionist time.

Package #2 costs $399.95 per month and includes 250 minutes of receptionist time.

Both packages also include 2000 minutes of the typical toll-free service for faxes, time you are on the phone, conference calls, etc.

Additional minutes of receptionist time is $2.50 per minute.  While this may seem like a lot, it's not.  You are only paying for the time that you use them.


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