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I'm researching IVR and [map] PBX solutions for the customer support group at my company (software startup, currently <20 total employees). They key features that I need are: 1) Off-hours call forwarding (to our off-peak support provider) 2) ACD functionality (for queuing and routing as support group grows) 3) Toll-free number 4) Voicemail I've looked at a number of different hosted PBX and virtual call center solutions map (GotVMail, RingCentral, VirtualPBX map, Angel. Map com) and so far virtualpbx seems to have the most features at a reasonable per minute rate (roughly $. 05/minute), as well as capability to scale with our growing company. Any additional input would be appreciated. Max S.Out of that list you mentioned, both RingCentral and VirtualPBX are great companies and can meet your needs. They are the only two that offer true ACD Queuing.